We take Amazon payments (pay with your credit card on file with amazon), MoneyGram, Bank Transfer, Google Wallet, Venmo. Payments method can change without notice.
The best thing to do is log in to your account.
Go to " My Account" top right of website in links.
Then go to My Orders. You will see your order there. Click on "View Order"
It will show the current order status and any notes about the order. If your email blocks ours this is the only way to see the info we emailed you.
Like where to send payment or questions on shipping address, ect.
You can use the chat box on the site or email us at firstname.lastname@example.org
We work 9-5 Monday- Friday PST
Whenever contacting us about an order we need your order # so we can look up your order.
Any emails to us should always have your order#
PENDING = A NEW ORDER
HOLD = WE ARE WAITING FOR PAYMENT
PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON
COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE
If you just recieved a shipment email that means your order has been shipped. The tracking numbers do not update right away. This is our biggest question we get. Please be pateint. Give it a good day, if you recieved the shipement email that means it has shipped!
Once your package starts moving you will get auto aftership updates about your package and where it's at. If you left a phone number during checkout you will also recieve a text message once it lands!
We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are recieved. It noramlly takes 1-2 days. Please remember we are on the west coast so most of the time customers recieve shipment emails later in the day. The cutoff here is 5pm for mail. So we have until then to get packages in the mail.
Please do not email us asking if your order has shipped yet unless 2 days have gone by. This only slows our order process down.
We are working very hard to get orders out. Messages or emails about when is my order is shipping will be ignored if it's only been 2 days. You will recieve an email with tracking once it ships. You can also log into your account at any time to view the status and tracking number. If you recieved shipement email your order has shipped! regardless of what the tracking says.
If your order status shows processing we have payment and your order is being shipped very shortly.
Thank you -TNS
No, 2-3 day priority shipping means once your package is shipped that is how long the postal system is saying it will take to get your package. That doesn't include the processing time. Depending on the current workload processing time may vary from 1-2 days. So if an order is place after 5:00pm PST then the following day is when we see the order and the processing time begins.
Two things have happened.
Your email has blocked ours and our email is in your spam folder
and / or
It is after business hours and we haven't seen your order yet and emailed you the payment request or details. Please remember we are on the west coast and our hours are 9am-5pm M-F and 9am-1pm Sat. PST
We have families and lives out side of work and are not always around in front of a computer to email you the details after hours. Thank you for understanding.
We do not have any control over the post office. Once we drop a package off it is out of our hands. That is why we offer our after ship program to keep you informed about what's going on. If your package doesn't move for a day or two it doesn't mean you will never get it. Please be patient and remember we got it in the mail on time, we are not to blame if it's late or missing.
If your order is on hold more than 5 days waiting for payment it will be automatically cancelled. We don't chase and keep emailing regarding your order. The biggest issue is your email is blocking ours and your not receiving our emails.